Charli relies on standard and secure WebSockets for communication with the cloud services and the AI system. If you see a message 'Charli is trying to connect, the request can't be sent yet', this means that Charli cannot currently connect with the cloud services and this might be blocked due to your network firewall policies or ad blockers in your browser.
Steps to Resolve:
- Please check with your IT organization or network administrator and request to have WebSockets enabled for charliai.com, or
- Reach out to our Customer Service team for additional support and troubleshooting