Whitelist Charli for Gmail

If Charli didn’t respond to your email

When you email a document to Charli, Charli should follow up with a confirmation email that the document has been filed. If you are not receiving follow up emails from Charli, this could be because the emails are landing in your spam folder. The best way to avoid this is to whitelist Charli’s email address. 

How to whitelist an email address with Gmail

Sign in to your account at gmail.com and do one or more of the following:

Add Charli’s email address to your contacts

1. Open or forward an email, add Charli's email charli@mail.charli.ai in the "To" field 
2. Click on the email bubble and select the "Add to Contacts" link 
3. Now you're able to "Edit Contact" in a new tab 
4. Edit the first name to personalize Charli. For example: Charli - Chief of Stuff

Mark Charli messages as Not spam

If Gmail has marked Charli emails as spam, tell Gmail the emails are not spam:

1. In Gmail, navigate to the spam folder
2. Search for emails from Charli and select the emails shown
3. Click the Not spam button

Create a filter for Charli’s email address

1. In the search box at the top, click the Down arrow
2. Enter Charli’s email address, charli@mail.charli.ai, in the From field
3. Click Create filter
4. In the box headed When a message arrives that matches this search select Never send it to spam
5. Click the Create filter button