- How do I sign up for Charli?
If you aren't already a Charli user, go to app.charli.ai/register to get started. Use your Google account to sign in and follow the steps you see in-app to get your first file organized.
- I lost my password, how do I retrieve it?
Since we use Google and Apple to sign you in, you'll need to follow the password retrieval steps Google and Apple provide. If you signed up with email, simply click forgot password and we'll be in touch.
- How can I submit a bug or issue?
Submit them here or please send an email at email@example.com.
- How much does Charli cost?
Charli is free while we are in beta. We’ll release pricing towards the end of 2020.
- How do I provide feedback?
Please send your feedback to firstname.lastname@example.org. You can also submit any questions about the product to this email, or submit issues you encounter.
- Where can I find how-to videos?
Visit the Quick Start Guides page
- Does Charli delete all my data if I unsubscribe?
For the duration of the Beta phase, we don't have any automated way to unsubscribe users. However you can send us a request as email@example.com and we will assign a ticket to delete your information. Only data that are not personally identifiable and that is aggregated in large groups of users are retained in Charli, including usage, processing and accuracy data. As the Charli Beta phase ends we will have an automated way to unsubscribe and delete all personal data. Note that all of your documents submitted to Charli are stored in your Google Drive and therefore will continue to be available to you after unsubscribing.
- How do I unauthorize Charli’s access to my G Suite account?
You can unauthorize Charli in your G Suite account settings. Please contact Google support for more information if needed.
You can read our Terms of Service in full here.