- How do I sign up for Charli?
If you aren't already a Charli user, go to app.charli.ai/register to get started. Use your Google account to sign in and follow the steps you see in-app to get your first file organized.
- I lost my password, how do I retrieve it?
If you have lost your password, you will be able to reset your password by click Forgotten password on the login page. You will then be prompted to send a password reset link to the email address associated with your Charli AI account. Please follow the instructions in the email to reset your password.
- How can I submit a bug or issue?
Please submit them using our submit a request form.
- How do I provide feedback?
If you have an idea for a new feature, or improvement, you can share your feedback by clicking Help in the left corner. You will then be able to click Share an Idea which will prompt you to submit your feedback.
- Where can I find how-to videos?
Visit the Quick Start Guides page
- Does Charli delete all my data if I unsubscribe?
For the duration of the Beta phase, we don't have any automated way to unsubscribe users. However you can send us a request as firstname.lastname@example.org and we will assign a ticket to delete your information. Only data that are not personally identifiable and that is aggregated in large groups of users are retained in Charli, including usage, processing and accuracy data. As the Charli Beta phase ends we will have an automated way to unsubscribe and delete all personal data. Note that all of your documents submitted to Charli are stored in your Google Drive and therefore will continue to be available to you after unsubscribing.
- How do I unauthorize Charli’s access to my G Suite account?
You can unauthorize Charli in your G Suite account settings. Please contact Google support for more information if needed.
You can read our Terms of Service in full here.